House Made Bagels are our specialty, but we’re so much more than bagels!

Shipping Policy

Our packages are shipped Monday – Thursday with UPS Ground.
·        UPS Ground Shipping guarantees delivery by the date established when the packing label is created. When your order is placed you will receive a shipping and delivery date. UPS guarantees delivery by this date. If you do not receive your package by this date, please notify us and we will submit a claim to UPS. If the claim is accepted, you will be credited the shipping cost of your package(s).
·        UPS Ground packages are delivered anytime, Monday through Friday, between the hours of 9:00 a.m. and 7:00 p.m. to business addresses, and sometimes later to residences. UPS Ground packages cannot be scheduled to arrive at a specific time of day.
·        If the business is not open at the time UPS attempts to deliver the package, UPS will hold the package overnight and try again the next day. If this occurs, we are not responsible for lost shelf life of products.
·        UPS’s Ground shipping guarantee does not apply in the case of delays caused by circumstances outside of UPS’s control. This includes weather related delays. Therefore, if your package is delayed due to inclement weather (and due to UPS’s national standing we may experience delays related to weather in other parts of the country), neither Tandem Bakery nor UPS is responsible. Since we ship solely in the Northeast, winter snow can affect deliveries. We may be prevented from shipping deliveries out due to snow and may be unable to give significant notice. Your understanding is appreciated.
·        If a box arrives damaged you have the right to refuse the package, and it will be returned to us. We will then file a claim with UPS.
·        If a box arrives damaged and you accept the delivery you must contact us immediately if you wish to file a claim with UPS for a refund. In the case of a damaged box its contents must stay whole and unopened. We will need photo documentation of the state of the packages, and UPS may need to inspect the box(s) to ensure proper packaging was used. This may occur at a UPS facility or at the ‘delivered to’ address.
·        If UPS approves the claim, you will be reimbursed for the claim amount. If UPS denies the claim due to insufficient packaging, we will reimburse you for all products deemed unselleable. Customer reimbursement in the event of a UPS claim denial for any other reason will be handled on a case by case basis.
·        If you need a replacement order due to a damaged box or boxes, please contact us as soon as possible. Your replacement order will be worked into our baking schedule, and immediate availability of products is not guaranteed.
·        If a box arrives undamaged but upon opening, you find some items unacceptable for sale you may contact us, and we will determine if a refund or credit is warranted.
·        We ship UPS Ground as it is the most economical option for our customers. If you would prefer a different shipping method with a guaranteed delivery date and time, please let us know. Tandem Bakery will cover the cost of shipping a package Ground, and any remaining shipping cost will be the customer’s responsibility.